One of the leading financial institutions in Nigeria, Guarantee Trust Bank, has vowed to continue to uphold the highest standards of service experience and ensure that its relationship with its heterogenous customers thrives far into the future.
GTBank, in a statement on Wednesday, while thanking its customers for being patient, reiterated that the process of implementing the new Finacle Suite of Core Banking Application Systems was to improve service experience for customers.
While lamenting the period of service disruptions, which affected customers’ personal activities and business operations, the Bank expressed gratitude to customers for “standing with us through it all, offering grace in times of frustration.”
The statement read, “Your trust is the foundation on which we stand, and your patience and support during this recent transition to a new core Banking System, has been nothing short of extraordinary.
“When we began the process of implementing the new Finacle Suite of Core Banking Application Systems, our goals were clear: to remain agile as we grow, adaptable, and most importantly, to improve your service experience.
“Yet, we must humbly acknowledge the challenges along the way. The process, though necessary, brought with it delays in transaction processing and interruptions to what should be seamless service and we sincerely apologize for this.
“We recognize how deeply this period of service disruptions affected your personal activities and business operations and we thank you for standing with us through it all, offering grace in times of frustration.
“Thank you for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure.
“As we move on to our custom of seamless service experiences, we would like to assure you of our commitment to the goals we set at the start of implementing this change and that every effort we make hereon will be driven by a single purpose; to uphold the highest standards of service experience you expect and ensure that our relationship with you thrives far into the future.”
